Sonaflo Cookie Policy

Last updated: September 10th, 2025

This Cookie Policy explains how Sonaflo (“Sonaflo“, “we“, “us” or “our“) uses cookies and similar technologies on our websites, web applications, and other online services (collectively, the “Services”). It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files that are downloaded to your device when you visit a website. They are widely used to make websites work, to improve performance, and to provide information to the site owner.

In addition to cookies, we may use similar technologies such as browser local storage, pixels, tags, and scripts. In this Cookie Policy, we refer to all of these technologies collectively as “cookies” unless we specifically distinguish them.

2. How we use cookies

We use cookies to:

Help our Services function properly and securely.
Keep you signed in and remember your organization or tenant context.
Remember your preferences (for example, language, dashboards, and settings).
Understand how our Services are used so we can improve performance and usability.
Support customer support, security monitoring, and fraud prevention.
Where applicable, measure the performance of our marketing and product pages.

3. Types of cookies we use

Depending on the part of the Service you are using, we may use the following categories of cookies:

3.1 Strictly necessary cookies

These cookies are essential for the operation of our Services and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as logging in, navigating between pages, or using secure areas of the platform.

Authenticate your account and maintain your session.
Route requests between servers and balance load.
Keep your data secure and help us detect and prevent abuse.

Because these cookies are strictly necessary to deliver the Services, you cannot opt out of them without affecting core functionality.

3.2 Preference and functional cookies

These cookies allow the Services to remember choices you make and provide enhanced, more tailored features.

Remember your organization, role, or view preferences.
Store layout or dashboard settings.
Remember language, region, or other configuration options.

If you disable these cookies, some preferences may need to be set again each time you visit.

3.3 Analytics and performance cookies

These cookies help us understand how visitors use our websites and apps so we can measure and improve performance.

Measure traffic and usage patterns (for example, which pages are visited most).
Help us understand which features are used within the Sonaflo platform.
Identify and fix errors or usability issues.

Analytics information is typically aggregated, and we use it to improve and optimize the Service, not to identify individual users directly.

3.4 Advertising and marketing cookies

On public-facing pages (for example, marketing or documentation sites), we may use cookies to help us understand how effective our campaigns are and to provide more relevant information about Sonaflo to potential customers.

Measure the effectiveness of our marketing campaigns and content.
Limit how often a particular ad or message is shown.
Help us understand which audiences are interested in Sonaflo.

We do not use advertising cookies inside the authenticated product experience for the purpose of serving third-party ads.

4. First-party and third-party cookies

First-party cookies are set by Sonaflo and are used primarily to make our Services work, keep you logged in, and remember your preferences.

Third-party cookies are set by other organizations when you interact with our Services. For example, we may use third-party analytics providers, customer support tools, or embedded content that sets cookies on your device when you visit our sites or use our platform.

Where third parties set cookies, their use of your information is subject to their own privacy and cookie policies. We encourage you to review those policies for more information.

5. How long cookies stay on your device

Cookies can remain on your device for different periods of time:

Session cookies expire when you close your browser or log out of the Service.
Persistent cookies remain on your device for a set period or until you delete them. We aim to use reasonable retention periods aligned with the purpose of each cookie.

The specific duration of each cookie may vary. Where required by law, we will provide more detailed information in our cookie banner or preference center.

6. Your choices and cookie controls

Depending on where you are located, you may have the right to choose whether certain types of cookies are placed on your device.

6.1 Sonaflo cookie banner and preferences

On our public-facing sites, we may display a cookie banner or preferences center when you first visit. This banner allows you to:

Accept all cookies.
Reject non-essential cookies.
Choose specific categories of cookies to allow or disable (where available).

You can usually change your cookie preferences at any time by revisiting the cookie settings link in the footer or settings area of our site (if available).

6.2 Browser settings

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. How you do this varies from browser to browser. For more information, please refer to your browser’s help section.

If you choose to block or delete cookies, some features of the Services may not function properly, and your preferences may not be saved.

6.3 Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) signal. There is currently no widely accepted standard for how to respond to DNT signals, so our Services do not respond to them at this time. We will review and update this approach if DNT becomes standardized.

7. Cookies in the Sonaflo platform

When you log into the Sonaflo platform, we primarily use cookies to:

Authenticate your user session and keep you signed in.
Associate you with a specific organization or tenant.
Maintain security and access controls.
Remember in-product preferences and recent views.

These cookies are necessary for the secure and reliable operation of the Sonaflo platform. If you disable them, you may not be able to use the platform or certain features.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example to reflect changes to the cookies we use, legal or regulatory developments, or improvements to our Services.

When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as on our website, within the product, or by email) if the changes are significant.

9. How to contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Email: privacy@sonaflo.com
Website: sonaflo.com/contact